Hello, how can we help you?
Choose a category to quickly find the help you need
Home
Modes of settlement
Mobile Phones
Appliances
Cashless Repair
Advance Cash Settlement
Pickup & Drop
Reimbursement
What is Pick up and Drop mode of repair for mobile phone and how does it work?
You can opt for the pickup and drop facility for your mobile repair. Currently, pickup & drop settlement is offered for selected geographies.
This is how it works -
Go to My Policies, Please login with your registered mobile number, if you are not logged-in.
Select Pickup and Drop as the settlement mode from the available options.
Provide the address for pickup and select a preferred date for the pickup of the mobile.
Handover the mobile to our logistics partner assigned for the mobile pickup.
The mobile would be repaired at one of our authorized service centres and would be handed over to you by our logistics partner on the same address.
Go to My Policies
Was this helpful?
Thing to take care while handing over the Mobile phone.
Backup your data and change the auto-lock settings to keep the mobile unlocked.
Remove SIM card, memory card and other accessories.
Place the mobile in an unsealed box before handing it over during pickup.
Was this helpful?
When will you pick up my Mobile phone?
Once the request is processed at our end, we will arrange the device pickup in 3 - 5 days.
Was this helpful?
How long does the Pick and drop process of mobile repair take?
It usually takes about 12-15 days for the repair and delivery of the mobile after it has been picked up from your address.
Was this helpful?
How do I track the progress of the mobile repair request?
Go to My Policies. Please login with your registered mobile number, if you are not logged-in.
Select the mobile plan for which the repair request is active.
Click on the Track Ongoing Repair card on the plan details screen and select the request you want to track.
A tracker will be displayed on your screen to show the current status of the repair request.
We also notify you the status updates for the repair via SMS and Email.
Was this helpful?
Still need help?
For any queries, please get in touch and we will be happy to assist you.
Write to us
Other Modes of settlement
Cashless Repair
Advance Cash Settlement
Reimbursement
Still need help?
For any queries, please get in touch and we will be happy to assist you.
Write to us